If you receive a damaged parcel or defective goods you will receive a full refund or replacement including the cost of postage and packaging, if returned within 28 days of the date of the invoice. You may exchange or have a refund (excluding postage) on all goods, providing they are sealed and unopened and in a re-saleable condition within 28 days of the original purchase. Please send with a proof of purchase (in the instance where you have no receipt, we will be happy to offer an exchange). This does not affect your statutory rights.