Frequently Asked Questions

Is via Sagepay and can be made with any major credit or debit card. We must receive full, cleared payment for an order before we despatch the goods.  All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we won't be liable for any delay or non-delivery

As you go through the checkout process your total postage and packaging costs will be calculated. We send our goods by Royal Mail First Class recorded so a signature will be needed before delivery is made. We ship internationally too. All international shipments will be sent Royal Mail Recorded Signed For.

We aim to dispatch goods within 3-4 working days and expect delivery to be within 7 working days. If an item is needed urgently, then please contact us on hello@andreagarland.co.uk and we can expediate delivery.

The vintage tins, compacts and pill boxes are often one offs and consequently stock will continually change as it's sold. If a vintage item has been sold then the 'buy' option will not be available. The wonderful uniqueness of these products mean that items listed are totally random. All packaging is cleaned and sterilised (and lined where appropriate) before being filled. Please note that as items are vintage, they can show superficial signs of wear and age.

All products are fully insured and compliant with the latest EU Cosmetic Directive.

If you receive a damaged parcel or defective goods you will receive a full refund or replacement including the cost of postage and packaging, if returned within 28 days of the date of the invoice. You may exchange or have a refund (excluding postage) on all goods, providing they are sealed and unopened and in a re-saleable condition within 28 days of the original purchase. Please send with a proof of purchase (in the instance where you have no receipt, we will be happy to offer an exchange). This does not affect your statutory rights.